Poor Customer Experience is Destroying our Competitive Advantage - ANR87
Agency Nation - Jul 21, 2017
This episode is the second half of our conversation on the 4 year anniversary of the McKinsey & Company "Agency of the Future" report. We also dissect a phone call recorded through TrustedChoice.com which will blow your mind. Get more Agency Nation Radio here.
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Posted: Jul 13, 2017
It's been four years since McKinsey published their Agency of the Future report predicting the demis...