When Your Retention Needs to be More Proactive
Agency Nation - Jan 15, 2019
It usually starts when you notice you're not getting chances you never had to worry about before. When that happens it normally means you forgot to refill that clients value bucket at some point. Because the fuller you keep the less you have to worry about anything going wrong. The easiest way to keep if full is by constantly being proactive and maintaining the relationship in the most convenient way possible. That's what I talk to Kim Wood, of Toby & Merril Insurance, about her new mission to stay ahead of everything.
Next in the series
Posted: Jan 14, 2019
We're finally able to offer a customer experience consumers have been demanding for a long time. Dra...
Posted: Jan 11, 2019
That really depends on the level of expert knowledge you allow inside your agency. Because if one th...
Posted: Jan 10, 2019
Just takes being crazy enough to hit the right speed and smart enough to find the right angle, the r...