Evolving from Contact Center to Experience Hub
IIR - Oct 22, 2023
Shifting to a customer hub can deliver competitive differentiation through better CX and through employee engagement and retention, as well as cost savings, better compliance, and revenue growth....
Recommended Articles
Posted: Nov 20, 2025
The Hartford-based provider is investing $50 million in R&D to enhance transparency, risk intelligen...
Posted: Nov 20, 2025
The Riyadh-based carrier has chosen the New York firm’s platform to automate health and motor insura...
Posted: Nov 20, 2025
The combination will add pension and benefits capabilities to Majesco’s platform and bring in more t...