Claims Journal
Customer use of digital interactions in the claims process has increased 18% since 2017 and the vast majority of policyholders are pleased with the process, J.D. Power said in its first U.S. Claims Digital Experience Study. “Personal interaction cont...
Posted: Oct 27, 2020
Goldman Sachs Group Inc attempted to cover up allegations of workplace sexual misconduct by the bank’s global head of litigation, a lawsuit filed on Monday in New York State Supreme Court claimed. The lawsuit was filed by Marla Crawford, a …
Posted: Oct 27, 2020
McDonald’s Corp on Friday urged a U.S. judge to dismiss a lawsuit by dozens of Black former franchise owners who accused the fast-food giant of racial discrimination for selling them underperforming stores, saying it did not want them to fail …
Posted: Oct 26, 2020
Tropical Storm Zeta gathered strength as it bore down on the Mexican cities of, where it was forecast to dump heavy rain before turning north to threaten the U.S. Gulf Coast from Louisiana to Mississippi with another direct hit. Zeta …
Posted: Oct 26, 2020
MIAMI — The highest tides of the year, known as king tides, are here again to flood roads, parks and the occasional home or business. This year, in addition to the army of flood pumps coastal cities deploy to keep …
Posted: Oct 26, 2020
SAN FRANCISCO — California, which has endured its worst wildfire season in history, is bracing for the most dangerous winds of the year, a forecast that prompted the largest utility to announce plans to cut power Sunday to nearly 1 …
Posted: Oct 26, 2020
LOS ANGELES — A state environmental trust will take over a battery recycling plant in Southern California to prevent its bankrupt owners from abandoning the heavily contaminated facility, a newspaper reported Saturday. The Department of Toxic Substan...
Posted: Oct 26, 2020
BLAINE, Wash. — Heavily protected crews in Washington state worked Saturday to destroy the first nest of so-called murder hornets discovered in the United States. The state Agriculture Department had spent weeks searching, trapping and using dental f...
Posted: Oct 26, 2020
The cost of cleaning up residue left behind by tenants who used or manufactured methamphetamine in a rental home was excluded from coverage by the landlord’s insurer because the policy excluded damages caused by contaminants or pollutants, the Nebras...
Posted: Oct 26, 2020
Injuries in Amazon.com Inc. warehouses could damage more than just the company’s reputation. They could start to hurt the e-commerce giant’s bottom line, as well. Washington state’s workplace safety regulator says workers in Amazon’s highly automated...
Posted: Oct 23, 2020
Wild weather is wreaking havoc on crops around the world, sending their prices skyrocketing. On wheat farms in the U.S. and Russia, it’s a drought that’s ruining harvests. The soybean fields of Brazil are bone dry too, touched by little …
Posted: Oct 23, 2020
LONDON — Fed up with rising prices and more stringent terms and conditions for their insurance policies as a result of the coronavirus pandemic, companies are turning to in-house insurance firms. These so-called “captive” insurers are already common...
Posted: Oct 23, 2020
Bayer’s Monsanto division on Wednesday lost a final appeal in a long-running French legal battle in which the crop chemical maker has been held liable for the accidental inhalation of a weedkiller by a crop farmer. Monsanto had been trying …
Posted: Oct 23, 2020
ANCHORAGE, Alaska — Some Alaska residents received tsunami warnings on their cellphones following an earthquake earlier this week, including customers in the Anchorage area who were outside the potential danger zone. There was no concern over a tsuna...
Posted: Oct 23, 2020
The world was watching end-of-days scenes: Firefighters in yellow jackets, blurry against a copper sky, battled to push back walls of flames. Veterinarians tended to badly burned koalas and kangaroos. Dazed survivors picked through the ruins of thei...
Posted: Oct 23, 2020
California is bracing for the most powerful gusts of the 2020 fire season, raising the threat of more blazes and blackouts in a region that’s already seen a record 4.1 million acres scorched this year. A storm coming off the …
Posted: Oct 23, 2020
WASHINGTON — The U.S. nuclear power reactors facing the highest risks of a meltdown from earthquakes are not in tremor-prone California, but states including South Carolina and Missouri, an analysis of government data published on Thursday said. The...
Posted: Oct 22, 2020
The U.S. auto safety regulator on Thursday said it was closely watching Tesla Inc’s release of a software version intended to allow its cars to drive themselves, saying it stood ready to protect the public against safety risks. Tesla on …
Posted: Oct 22, 2020
SAN FRANCISCO — Electricity may be shut off to about 54,000 Northern California utility customers this week to try to prevent power lines from sparking and igniting new wildfires during a predicted new round of gusty, hot and dry weather. …
Posted: Oct 22, 2020
BERLIN — More than 60 artworks and artifacts at some of Berlin’s best-known museums were smeared with an oily liquid by an unknown perpetrator or perpetrators earlier this month, authorities said Wednesday. They were hopeful that the apparently rando...
Posted: Oct 22, 2020
AUSTIN, Texas — A photographer is suing the owners and handlers of the University of Texas’ live mascot for negligence, saying he suffered permanent neck and back injuries when the longhorn steer charged out of its pen and plowed into …
Posted: Oct 22, 2020
NEW YORK — Purdue Pharma LP agreed to plead guilty to criminal charges over the handling of its addictive prescription opioid OxyContin, in a deal with U.S. prosecutors that effectively sidestepped paying billions of dollars in penalties and stopped...
Posted: Oct 22, 2020
A property insurer is off the hook for a $200,000 claim against a policy that it canceled, leaving a lawsuit filed against a former insurance agent who was arrested for allegedly pocketing premiums as the only apparent recourse available to …
Posted: Oct 22, 2020
William F “Chip” Merlin is both a nationally known and a respected advocate for policyholders who raises timely issues in his blog. In his post, dated Oct. 20, 2020, Mr. Merlin references a McKinsey study predicting a growing outsourcing model …
Posted: Oct 22, 2020
LONDON — Six insurers have decided not to appeal against a London High Court ruling that they were wrong to reject claims from holders of three business interruption insurance policies who have been pushed to the brink of collapse by …
Posted: Oct 22, 2020