Insurance Thought Leadership

The Impact of Implementation Timelines

The Impact of Implementation Timelines From Our Partners sradomski Thu, 05/15/2025 - 11:47

Posted: May 15, 2025

A Customer Service Horror Story

A Customer Service Horror Story PaulCarroll Mon, 05/12/2025 - 12:06 Because I'm in the midst o...

Posted: May 12, 2025

(Re)defining Empathy in Insurance

(Re)defining Empathy in Insurance Customer Experience ClareCarroll1 Mon, 05/12/2025 - 00:29...

Posted: May 11, 2025

My 4 Favorite Buffett-isms

My 4 Favorite Buffett-isms PaulCarroll Mon, 05/05/2025 - 19:31 I had the briefest of interacti...

Posted: May 05, 2025

May 2025 ITL FOCUS: Customer Experience

May 2025 ITL FOCUS: Customer Experience Customer Experience sradomski Thu, 05/01/2025 - 10:1...

Posted: May 01, 2025

What's Next for Chatbots

What's Next for Chatbots Customer Experience sradomski Wed, 04/30/2025 - 15:29 ...

Posted: Apr 30, 2025

What Keeps Insurance Executives Up at Night

What Keeps Insurance Executives Up at Night PaulCarroll Mon, 04/28/2025 - 19:33 The Internatio...

Posted: Apr 28, 2025

The Competitive Advantage of Smarter Payouts

The Competitive Advantage of Smarter Payouts Customer Experience

Posted: Apr 23, 2025

ERISA Lawsuits Surge Refocuses Risk Management

ERISA Lawsuits Surge Refocuses Risk Management Life & Health

Posted: Apr 23, 2025

Why AI Is Game-Changer for Insurance Compliance

Why AI Is Game-Changer for Insurance Compliance Commercial Lines

Posted: Apr 23, 2025

What's Up With Our Robot Overlords?

What's Up With Our Robot Overlords? PaulCarroll Mon, 04/21/2025 - 20:51 Recent improvements in...

Posted: Apr 21, 2025

Bet the Over on Enterprise AI 

Bet the Over on Enterprise AI  AI & Machine Learning

Posted: Apr 19, 2025

The Future of TPAs

The Future of TPAs Commercial Lines

Posted: Apr 19, 2025

Agentic AI Will Transform Business

Agentic AI Will Transform Business AI & Machine Learning

Posted: Apr 18, 2025

Vibe Everything: From Vibe Coding to Vibe Insurance

Vibe Everything: From Vibe Coding to Vibe Insurance Customer Experience

Posted: Apr 18, 2025

AI Document Processing Transforms Medical Reviews

AI Document Processing Transforms Medical Reviews AI & Machine Learning

Posted: Apr 18, 2025

To Keep the Talent, Fix the System

To Keep the Talent, Fix the System Agent & Broker

Posted: Apr 18, 2025

Understanding California Wildfire Risk

Understanding California Wildfire Risk Personal Lines

Posted: Apr 18, 2025

Managing Investment Risk Through Political Change?

Managing Investment Risk Through Political Change? Operational Efficiency

Posted: Apr 18, 2025

9 Keys for Managing Genetic Testing Benefits

9 Keys for Managing Genetic Testing Benefits Life & Health

Posted: Apr 18, 2025

What Banks Can Teach Insurers on AI

What Banks Can Teach Insurers on AI From Our Partners sradomski Fri, 04/18/2025 - 16:39

Posted: Apr 18, 2025

Boosting Productivity with Integrated Risk Management (IRM)

Boosting Productivity with Integrated Risk Management (IRM) From Our Partners sradomski Fri, 0...

Posted: Apr 18, 2025

2025 Political Violence and Civil Unrest Risks

2025 Political Violence and Civil Unrest Risks Commercial Lines

Posted: Apr 17, 2025

IoT Sensors Transform Winter Insurance Protection

IoT Sensors Transform Winter Insurance Protection IOT

Posted: Apr 16, 2025

Pinpointing Political Violence Coverage Through Analysis

Pinpointing Political Violence Coverage Through Analysis ITL Editorial Team Wed, 04/16/2025 - 15:57...

Posted: Apr 16, 2025