Insurance Thought Leadership

Insurance Chatbots Improve Customer Experience and Cut Costs by Michael de Waal

Chatbots can meet insureds’ routine needs immediately and freeup staff to work on more challenging issues PHOTO TO ADD — https://pixabay.com/illustrations/chatbot-bot-assistant-support-icon-4071274/ The insurance industry’s sales and customer succ...

Posted: Oct 27, 2021

Chatbots Improve Customer Experience by Michael de Waal

PHOTO TO ADD — https://pixabay.com/illustrations/chatbot-bot-assistant-support-icon-4071274/ The insurance industry’s sales and customer success teams are under pressure to deliver positive customer experiences faster than their competition. Custo...

Posted: Oct 27, 2021

Six Things | October 26, 2021 by Insurance Thought Leadership

In this week&#8217...

Posted: Oct 26, 2021

The Supply Chain Fiasco by Paul Carroll

Now that ports have been identified as the major bottleneck in the supply chain dysfunction that is slowing the economic recovery and raising prices, a Twitter connection of mine offered a novel solution: “Assign all ships, trucks, yards, wo...

Posted: Oct 26, 2021

A Commentary on Agents & Brokers by Paul Carroll

“The report of my death was an e...

Posted: Oct 20, 2021

Insurtech Is Much More Than Just Hype by Stephen Applebaum

Two weeks ago, during an on-stage con...

Posted: Oct 19, 2021

More Weather Disasters on the Horizon by Paul Carroll

I remember when I first heard about El Nino, the warming of the Pacific Ocean off the coast of South America that influences weather patterns around the world. It was almost 40 years ago, when I was a young pup in the Wall Street Journal’s C...

Posted: Oct 18, 2021

Why Nonprofits Can’t Ignore Cyber Risk by Scott Konrad

Cyber breaches are more common than ever. Almost half of all global organizations will experience a data breach. The repercussions go beyond financial, as organizations suffering breaches can suffer reputational damage in the eyes of clients,...

Posted: Oct 17, 2021

The Defining Factor in Underwriting Success by Kirsten Mitchell-Wallace

Successful portfolio management is enabled by the breadth, reliability and granularity of data used. In our research to establish the portfolio management capabilities of top-performing underwriters, we found that the granularity of data drove the...

Posted: Oct 13, 2021

How to Avoid Major E&O Claims by Dan Narayan

With the continuing pandemic, insurance market conditions are ripe for a surge in agent/broker errors and omissions (E&O) claims. Disputes among policyholders, brokers and carriers have become more common. Already, there have been wide-ranging...

Posted: Oct 13, 2021

Smartest Idea for High-Hazard Businesses by David Fontain

Your high-hazard clients have difficult and dangerous jobs. The day-to-day is physically and mentally grueling. As a result, working in these industries often creates a tough mentality, which encourages people to push through fatigue and pain to g...

Posted: Oct 12, 2021