Insurance Thought Leadership

The Bigger Picture of COVID-19 Data by Kimberly George

In February 2021, Out Front Ideas with Kimberly and Mark, hosted its most attended webinar to date, featuring expert panelists and data around COVID-19 claims. This data provided valuable insight into current trends, claims development and the rea...

Posted: Oct 31, 2021

Insurance Chatbots Improve Customer Experience and Cut Costs by Michael de Waal

Chatbots can meet insureds’ routine needs immediately and freeup staff to work on more challenging issues PHOTO TO ADD — https://pixabay.com/illustrations/chatbot-bot-assistant-support-icon-4071274/ The insurance industry’s sales and customer succ...

Posted: Oct 27, 2021

Chatbots Improve Customer Experience by Michael de Waal

PHOTO TO ADD — https://pixabay.com/illustrations/chatbot-bot-assistant-support-icon-4071274/ The insurance industry’s sales and customer success teams are under pressure to deliver positive customer experiences faster than their competition. Custo...

Posted: Oct 27, 2021

Six Things | October 26, 2021 by Insurance Thought Leadership

In this week&#8217...

Posted: Oct 26, 2021

The Supply Chain Fiasco by Paul Carroll

Now that ports have been identified as the major bottleneck in the supply chain dysfunction that is slowing the economic recovery and raising prices, a Twitter connection of mine offered a novel solution: “Assign all ships, trucks, yards, wo...

Posted: Oct 26, 2021

A Commentary on Agents & Brokers by Paul Carroll

“The report of my death was an e...

Posted: Oct 20, 2021

Insurtech Is Much More Than Just Hype by Stephen Applebaum

Two weeks ago, during an on-stage con...

Posted: Oct 19, 2021

More Weather Disasters on the Horizon by Paul Carroll

I remember when I first heard about El Nino, the warming of the Pacific Ocean off the coast of South America that influences weather patterns around the world. It was almost 40 years ago, when I was a young pup in the Wall Street Journal’s C...

Posted: Oct 18, 2021