Insurance Thought Leadership

Telemedicine and Remote Monitoring

Telemedicine and Remote Monitoring Life & Health

Posted: May 20, 2025

The Businesses Insurers Are Overlooking

The Businesses Insurers Are Overlooking Commercial Lines

Posted: May 20, 2025

How AI Helps With Climate Uncertainty

How AI Helps With Climate Uncertainty AI & Machine Learning

Posted: May 20, 2025

3 Ways AI Can Help Insurance Agents Sell More

3 Ways AI Can Help Insurance Agents Sell More Agent & Broker

Posted: May 20, 2025

A Coming Tidal Wave of Demographics

A Coming Tidal Wave of Demographics PaulCarroll Mon, 05/19/2025 - 17:48 A boss of mine once ob...

Posted: May 19, 2025

The Turing Test for Insurance

The Turing Test for Insurance Life & Health

Posted: May 19, 2025

The Multibillion-Dollar Threat of Solar Flares

The Multibillion-Dollar Threat of Solar Flares Risk Management

Posted: May 19, 2025

The Impact of Implementation Timelines

The Impact of Implementation Timelines From Our Partners sradomski Thu, 05/15/2025 - 11:47

Posted: May 15, 2025

A Customer Service Horror Story

A Customer Service Horror Story PaulCarroll Mon, 05/12/2025 - 12:06 Because I'm in the midst o...

Posted: May 12, 2025

(Re)defining Empathy in Insurance

(Re)defining Empathy in Insurance Customer Experience ClareCarroll1 Mon, 05/12/2025 - 00:29...

Posted: May 11, 2025

My 4 Favorite Buffett-isms

My 4 Favorite Buffett-isms PaulCarroll Mon, 05/05/2025 - 19:31 I had the briefest of interacti...

Posted: May 05, 2025

May 2025 ITL FOCUS: Customer Experience

May 2025 ITL FOCUS: Customer Experience Customer Experience sradomski Thu, 05/01/2025 - 10:1...

Posted: May 01, 2025

What's Next for Chatbots

What's Next for Chatbots Customer Experience sradomski Wed, 04/30/2025 - 15:29 ...

Posted: Apr 30, 2025

Insurers Face 3 Kinds of Debt

Insurers Face 3 Kinds of Debt Operational Efficiency

Posted: Apr 29, 2025

What Keeps Insurance Executives Up at Night

What Keeps Insurance Executives Up at Night PaulCarroll Mon, 04/28/2025 - 19:33 The Internatio...

Posted: Apr 28, 2025

The Competitive Advantage of Smarter Payouts

The Competitive Advantage of Smarter Payouts Customer Experience

Posted: Apr 23, 2025

ERISA Lawsuits Surge Refocuses Risk Management

ERISA Lawsuits Surge Refocuses Risk Management Life & Health

Posted: Apr 23, 2025

Why AI Is Game-Changer for Insurance Compliance

Why AI Is Game-Changer for Insurance Compliance Commercial Lines

Posted: Apr 23, 2025

What's Up With Our Robot Overlords?

What's Up With Our Robot Overlords? PaulCarroll Mon, 04/21/2025 - 20:51 Recent improvements in...

Posted: Apr 21, 2025

Bet the Over on Enterprise AI 

Bet the Over on Enterprise AI  AI & Machine Learning

Posted: Apr 19, 2025

The Future of TPAs

The Future of TPAs Commercial Lines

Posted: Apr 19, 2025

Agentic AI Will Transform Business

Agentic AI Will Transform Business AI & Machine Learning

Posted: Apr 18, 2025

Vibe Everything: From Vibe Coding to Vibe Insurance

Vibe Everything: From Vibe Coding to Vibe Insurance Customer Experience

Posted: Apr 18, 2025

AI Document Processing Transforms Medical Reviews

AI Document Processing Transforms Medical Reviews AI & Machine Learning

Posted: Apr 18, 2025

To Keep the Talent, Fix the System

To Keep the Talent, Fix the System Agent & Broker

Posted: Apr 18, 2025