Insurance Thought Leadership

COVID-19: The Long Slog Ahead by Paul Carroll

While sorting through the latest studies and projections about the path of the coronavirus this past week, I was hit in the face with a veritable two-by-four by

Posted: Aug 10, 2020

Burn the Fax Machines by Paul Carroll

Here’s an analogy for you that may shed some light on how far we can still go — and must go — in smoothing our interactions with customers. The analogy starts from the idea that, over time, every industry becomes a technology industry. T...

Posted: Aug 03, 2020

COVID-19 Impact on Child Vaccinations by Daniel Miller

A potentially devastating perfect storm is forming due a combination of COVID-19 fears and many parents no...

Posted: Jul 29, 2020