Insurance Thought Leadership
Chatbots can meet insureds’ routine needs immediately and freeup staff to work on more challenging issues PHOTO TO ADD — https://pixabay.com/illustrations/chatbot-bot-assistant-support-icon-4071274/ The insurance industry’s sales and customer succ...
Posted: Oct 27, 2021
PHOTO TO ADD — https://pixabay.com/illustrations/chatbot-bot-assistant-support-icon-4071274/ The insurance industry’s sales and customer success teams are under pressure to deliver positive customer experiences faster than their competition. Custo...
Posted: Oct 27, 2021
In this week’...
Posted: Oct 26, 2021
Now that ports have been identified as the major bottleneck in the supply chain dysfunction that is slowing the economic recovery and raising prices, a Twitter connection of mine offered a novel solution: “Assign all ships, trucks, yards, wo...
Posted: Oct 26, 2021
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“The report of my death was an e...
Posted: Oct 20, 2021
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Posted: Oct 19, 2021
In this week’s...
Posted: Oct 19, 2021
Two weeks ago, during an on-stage con...
Posted: Oct 19, 2021
Insurance compan...
Posted: Oct 18, 2021
I remember when I first heard about El Nino, the warming of the Pacific Ocean off the coast of South America that influences weather patterns around the world. It was almost 40 years ago, when I was a young pup in the Wall Street Journal’s C...
Posted: Oct 18, 2021
Posted: Oct 17, 2021
Cyber breaches are more common than ever. Almost half of all global organizations will experience a data breach. The repercussions go beyond financial, as organizations suffering breaches can suffer reputational damage in the eyes of clients,...
Posted: Oct 17, 2021
Successful portfolio management is enabled by the breadth, reliability and granularity of data used. In our research to establish the portfolio management capabilities of top-performing underwriters, we found that the granularity of data drove the...
Posted: Oct 13, 2021
With the continuing pandemic, insurance market conditions are ripe for a surge in agent/broker errors and omissions (E&O) claims. Disputes among policyholders, brokers and carriers have become more common. Already, there have been wide-ranging...
Posted: Oct 13, 2021
Posted: Oct 12, 2021
Your high-hazard clients have difficult and dangerous jobs. The day-to-day is physically and mentally grueling. As a result, working in these industries often creates a tough mentality, which encourages people to push through fatigue and pain to g...
Posted: Oct 12, 2021
In this week’s...
Posted: Oct 12, 2021