Insurance Thought Leadership

Who Is Liable When a Driverless Car Crashes? by Paul Carroll

Now that truly autonomous vehicles are starting to appear on roads, the insurance industry will be called on to perform its usual role as an enabler of innovation: Insurers will quantify the risks and likely cover much of it. But how sh...

Posted: Nov 30, 2020

P&C Claims: 4 Themes for the Future by Mark Breading

Property and casualty claims is already one of the most dynamic, exciting and important areas of the insura...

Posted: Nov 29, 2020

Designing a New Employee Experience by Paul Carroll

As the pandemic has accelerated the digitization of interactions with customers, the insurance industry has begun to rethink the customer experience. But companies now need to start to redesign another experience, too: the employee’s. We...

Posted: Nov 23, 2020

How COVID Alters Consumer Demands by Kim Muhota

The insurance industry has long been suspended in a paradoxical state whereby state-of-the-art risk ass...

Posted: Nov 19, 2020