Rough Notes

Who’s at fault?

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Who’s at fault? On November 19, 2015, Roger Burns, Scott Eastman, and Jillian Peterson were involved in a three-car consecutive rear-end collision heading eastb...

Posted: Oct 01, 2024

RAISING AWARENESS

Education, prevention can make all the difference when it comes to women’s heart health You are uniquely positioned to help raise awareness among women to seek out cardiac care and talk to their doctors about how to start working now to prevent or le...

Posted: Sep 30, 2024

MOTIVATING YOUR TEAM

How to be a better coach using the Skill Will Matrix As a leader, you need to assess two things: team members’ skill level for the task and their will to tackle it. By Carolyn Smith, APR, TRA As we head into Q4, the insurance industry is rocked by cl...

Posted: Sep 30, 2024

SHELL GAME

Federal legislators ask Federal Insurance Office to subpoena climate change info The McCarran-Ferguson Act provided only a limited and contingent loan of Congress’s constitutional authority to the states. … And Congress could recall the loaned author...

Posted: Sep 30, 2024

THE BUSYNESS EPIDEMIC

Why your team feels so busy and how it’s jeopardizing effectiveness “When you’re busy, you’re more likely to make poor time-management choices: taking on commitments you can’t handle or prioritizing trifling tasks over crucial ones.” —Eldar Shafir Be...

Posted: Sep 30, 2024

BUSINESS AUTO ENHANCEMENTS

Filling in the gaps [Let’s] explore a few additional business auto coverages that should be considered as agency standards.     By Marc McNulty, CIC, CRM Our last “Mind the Gap” focused on procedures and endorsements that were included in a James K....

Posted: Sep 30, 2024

HOW TO IMPROVE RETENTION

Playing the “dating game” Much like dating, the art of attraction (or marketing) and curiosity (or client intake) begin the process of deciding if the relationship is a good fit … and this impacts retention in the long run. By Dustyne Bryant, MBA, CI...

Posted: Sep 30, 2024

BAD NEWS FOR TITLE APPELLANTS

Zoning issue involving a stand-alone barn finds both buyers and sellers entangled in lawsuit By Bruce D. Hicks, CPCU, CLU The Court Decisions column is a popular part of Rough Notes magazine. One reason for this is that the court room is where the pr...

Posted: Sep 30, 2024

REVOLUTIONIZING INSURANCE

Making the most of AI’s capabilities, a new startup is working hard to flip the script and make insurance proactive instead of reactive By Lori Widmer “Our mission is to reinvent insurance with a model that takes us from risk reaction to risk prevent...

Posted: Sep 30, 2024

RIPPED FROM THE HEADLINES

Survey findings validate many issues we’ve raised in our consulting work, columns and more Management should remain vigilant in assessing people’s mental and physical well-being during this tumultuous time which does not seem to have an end in sight....

Posted: Sep 30, 2024

TOP TALENT IN A DWINDLING WORKFORCE

The importance of implementing a multi-faceted succession plan that involves senior executives as well as younger employees Not only is employee training incredibly important to an agency’s success, it’s also one of the top three benefits sought by t...

Posted: Sep 30, 2024

FRACTIONAL LEADERSHIP WORKS

The Camargo Insurance team. Front row: Chris Owens, Insurance Advisor; Allison Watkins, Insurance Advisor; Jay Mueller, Chief Executive Officer; Janet Jansen, Chief Operating Officer; David Branch, Insurance Advisor. Back row: Victoria McAlpin, Insur...

Posted: Sep 30, 2024

Community service award opportunity

Applications being accepted for independent agents, brokers, and their firms  By Robert N. Kretzmer, CIC Each year, we put out a call for independent agents, brokers, or agencies to be nominated for The Rough Notes Company Community Service Award. Th...

Posted: Sep 30, 2024

THE RISK-REDUCTION REVOLUTION

Helping property owners improve their risk profile with new tech and strategies By Maura Ciccarelli Protection from natural disasters and everyday emergencies like water leaks and electrical fires have always been top of mind for property owners. How...

Posted: Sep 30, 2024

CREATIVE AT HEART AND GROUNDED IN TAKING ACTION

Photography by Mission Specific Ventures Photography by Jim O’Dell, First Five Photography Photography provided by Kimiko Donahue Arizona agency-owner-turned-consultant goes from motorcycle racer to 3-Gun shooter to metal cover band vocalist in...

Posted: Sep 30, 2024

A HUMAN-OPTIMIZED BUSINESS

Arming independent agents with a targeted, intuitive AI solution is how Linqura intends to power the next generation of insurance By Lori Widmer “We’re not a chatbot company; we’re a transaction company.” That focus, says CEO Mark Stender, is exactly...

Posted: Sep 30, 2024

TACKLING INSURANCE MARKETING TRENDS

IMCA Trailblazer Award winners share marketing trends and tips By Christopher W. Cook For whatever reason, when I hear the word marketing, it makes me think of an older episode of The Simpsons. (When you think about it, just about anything can lead y...

Posted: Sep 30, 2024

SAFEGUARDING ATHLETES

Navigating name, image, and likeness (NIL) in collegiate sports By Tim Smith and Matthew Ferraro It’s no secret that the NCAA’s amateurism model is destined to go the way of landline telephones and paper road maps. Shout it from the rooftops: Pay for...

Posted: Sep 30, 2024

THE TOP 5 CRITICISMS I’VE GOTTEN FROM CLIENTS

 At some point, someone will blame you for their ills, regardless of how well you’re doing your job Hold yourself to a higher standard than any client ever could, and you’ll be less likely to lose a client because of your performance. by Michael Wayn...

Posted: Sep 25, 2024

WHERE THERE’S SMOKE, THERE’S PROBABLY DAMAGE

 That’s true, even if the fire is far away  [A] court in Oregon ordered an insurer to provide income coverage to an acting company that had to cancel performances because wildfire smoke had infested its theatre and was deemed hazardous to audience me...

Posted: Sep 19, 2024

ELEVATE YOUR WORKFORCE

Program administrators can engage students to build organizational strength By Elisabeth Boone, CPCU In a Target Markets Professional Administrators Association presentation titled “Elevate Your Workforce: Accessing Student Talent,” Tandeka Nomvete,...

Posted: Sep 06, 2024

SECURING YOUR BUSINESS

The power of restrictive covenants By Elisabeth Boone, CPCU In today’s competitive business landscape, safeguarding company interests is paramount. Program administrators had the opportunity to learn about the critical role of restrictive covenants i...

Posted: Sep 06, 2024

INTRODUCING (PBP) DESIGNATION

Education offering brings updated content and continuing education credits By Elisabeth Boone, CPCU The Target Markets Program  Administrators Association recently unveiled a new professional designation and hosted a webinar to introduce the new offe...

Posted: Sep 05, 2024

Navigating The Growth And Evolution Of Program Business

Insights from the Target Markets Program Administrators Association By Gene Abbey and Sarah Ayars The expansion of the program marketplace and the growth of the Target Market Program Administrators Association (TMPAA) reflect a dynamic and evolving i...

Posted: Sep 05, 2024

Sad fate for driver and passenger

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Sad fate for driver and passenger A motor vehicle accident occurred on November 4, 2015, that involved Fendol Carruthers Jr. and Donna Powers. Carruthers was ch...

Posted: Sep 03, 2024