Rough Notes
AT THE CORE Core values: a key component of leadership strategy [Core values] become a north star … in times of confusion,change, or tension. When implemented The post
Posted: Jul 31, 2023
ADDING CURIOSITY TO YOUR CUSTOMER SERVICE A curious agent will seek out hidden risks in order to better serve the client: In order to know what is going on in The post
Posted: Jul 31, 2023
BLUE MOONS AND BAD BUGS NAIC endorses a federal mechanism to provide pandemic business interruption coverage “When the COVID-I9 pandemic began, many existing business interruption (BI) policies had exclusions for The post
Posted: Jul 31, 2023
THE TOP 5 STEPS TO TAKE TO WIN A CLIENT BACK FOR GOOD Look inside, make changes, and plan to succeed Winning the client back is not the ultimate goal. The post Win a Clien...
Posted: Jul 27, 2023
PRIOR KNOWLEDGE AFTER THE FACT What insureds knew and should have known makes a big difference for liability coverage Claims-made coverage almost always includes exclusions for claims arising from acts The post
Posted: Jul 20, 2023
WORKPLACE SAFETY OF THE PSYCHOLOGICAL KIND Self-awareness and consideration deliver benefits to all For all the encouragement given to people to use their voices, it’s equally important to ensure support The post
Posted: Jul 06, 2023
CHILD SEXUAL ABUSE … HOW SIGNIFICANT IS THE ISSUE? Addressing myths and more       While children may exhibit regressive behaviors, … the strongest indicator of sexual abuse is The post
Posted: Jul 05, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Pit bull scuffle Poonam Dua and Eric Taylor were sued by Simeon and Roslyn Peroff for personal injuries and property damages The post
Posted: Jul 05, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS No coverage for bike The federal district court for the District of South Carolina certified a question of law to the The post
Posted: Jul 05, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Don’t drink and drive Asia Torres and Byron Remeyer both worked for the La Sirena Grill at its South Laguna location. The post
Posted: Jul 05, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Bad day for the tribe The Santa Ynez Band of Chumash Mission Indians of the Santa Ynez Reservation California (Chumash) sued The post
Posted: Jul 05, 2023
COMBATING INFLATION IN PERSONAL INSURANCE CLAIMS While options to control costs are limited, these tips can help your clients     Saving a few premium dollars won’t be worth it The post
Posted: Jul 05, 2023
TAKING CARE OF THE CAREGIVERS What is the role for benefit plans?     “Employers are becoming more flexible on work schedules and offering more paid family leave.” —Jason Resendez The post
Posted: Jul 05, 2023
THE FINE ART OF CONTRACT ANALYSIS Understanding policies is an important value-added service for clients     [E]very insurance contract needs to be reviewed in its totality each and every The post
Posted: Jul 05, 2023
CONTRACTOR MATH: SOLVING FOR CERTS Using AI and machine learning to automate certificates of insurance management processes By Lori Widmer “I would encourage others in our industry to really embrace The post
Posted: Jul 05, 2023
BUILDING AGENCY CAPACITY: HOW TO DO MORE WITH LESS If you can’t find the people, maximize the ones you’ve got It has been predicted that half the industry’s workforce The post
Posted: Jul 05, 2023
SERVICE, SUPPORT AND STANDARDS A solution-based approach to reducing risk and insurance costs is driving success at a growing brokerage By Michael Dollar Our industry is increasingly opting for automation The post
Posted: Jun 30, 2023
Agency of the Year winners (from left): Brandon Ream and Grant Botma, Stewardship, Gilbert, Arizona; Randy Hulett and Mike Stansbury, Elite Insurance Solutions, Franklin, Tennessee; Heather Smyrl, Highpoint Insurance Group, The post
Posted: Jun 30, 2023
CONSISTENCY AND RESILIENCY Miami young pro begins “new era” with new agency By Christopher W. Cook When I was young, I had a part-time job delivering the local newspaper. It The post
Posted: Jun 30, 2023
A UNIQUE POSITION IN INSURANCE Gamma Iota Sigma serves as an access point for recruiting and understanding next-gen talent By Christopher W. Cook How have things been going the past The post
Posted: Jun 30, 2023
Agency of the month The Hitchings Insurance Agency team outside their Findlay, Ohio, office. PEOPLE OVER POLICIES Ohio agency focuses on empathy for everyone’s situation By Dennis H. Pillsbury There’s The post
Posted: Jun 30, 2023
CONSTRUCTION OUTLOOK: WAITING ON THE COMEBACK Housing demand on the rebound from higher interest rates, inflation By Alan Ferguson Homeownership is an American dream. It’s also a key driver of The post
Posted: Jun 30, 2023
DEVELOPING INDUSTRY RELATIONSHIPS WITH OTHERS AND CLIENTS How can you find a superhero team to achieve common goals? By Jeremy T. Wittenbaum I had the opportunity to meet one-on-one with The post
Posted: Jun 30, 2023
SURETY’S EVOLUTION Not taking the surety bond market seriously is a costly mistake many agents and brokers make By Lori Widmer “Surety is a very hot place to be right The post
Posted: Jun 30, 2023
  SOCCER, FOOD AND FAITH Mother-daughter team goes international to win the 2022 Rough Notes Community Service Award By Alice Ashby Roettger “It is [all] for the children! Kids are The post
Posted: Jun 30, 2023