Rough Notes

Bad day for Rite Aid

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Bad day for Rite Aid The question before the appellate court was whether policies that cover lawsuits “for” or “because of” The post

Posted: Mar 30, 2023

QUESTIONS ARE NEW ANSWERS

QUESTIONS ARE THE NEW ANSWERS Improve performance by asking better questions By Kimberly Paterson, CEC In a world where we’re all drowning in information, sharing data may be useful, but The post

Posted: Mar 30, 2023

STANDARD DEVIATION

STANDARD DEVIATION The mathematics behind a helpful risk management tool   By Sarah Warhaftig, J.D., CRM Isn’t that an oxymoron? How can something be both standard and a deviation? When The post

Posted: Mar 30, 2023

RISK MANAGEMENT FAILURE COSTS

UNCOVERING THE HIDDEN COST AND IMPACT OF RISK MANAGEMENT FAILURE Reasons why risk management can go wrong despite best intentions By Randy Boss, CRM, MWCA, SHRM-SCP Risk management is a The post

Posted: Mar 30, 2023

Uncovering Hidden Costs

UNCOVERING THE HIDDEN COST AND IMPACT OF RISK MANAGEMENT FAILURE Reasons why risk management can go wrong despite best intentions By Randy Boss, CRM, MWCA, SHRM-SCP Risk management is a The post

Posted: Mar 30, 2023

BUILDING A PERSONAL BRAND

BUILDING A PERSONAL BRAND ON LINKEDIN Tips to make your profile stand out from the competition By Carolyn Smith and Andy Neary During a recent Beyond Insurance program, Tom, a The post

Posted: Mar 30, 2023

Building Personal Brand

BUILDING A PERSONAL BRAND ON LINKEDIN Tips to make your profile stand out from the competition By Carolyn Smith and Andy Neary During a recent Beyond Insurance program, Tom, a The post

Posted: Mar 30, 2023

ACCOUNT MANAGEMENT

ACCOUNT MANAGEMENT: SO EASY, ANYONE COULD DO IT! How do we develop account managers quickly and effectively? By Cheryl L. Koch, CPCU, ARM, AAI, ACSR, AFIS & Mary M. Belka, The post

Posted: Mar 30, 2023

ACCOUNT MANAGEMENT: ANYONE CAN DO IT?

ACCOUNT MANAGEMENT: SO EASY, ANYONE COULD DO IT! How do we develop account managers quickly and effectively? By Cheryl L. Koch, CPCU, ARM, AAI, ACSR, AFIS & Mary M. Belka, The post

Posted: Mar 30, 2023

REPLICATING THE RIGHT BEHAVIORS

REPLICATING THE RIGHT BEHAVIORS A dual challenge to achieve excellence   By Roger Sitkins During year-end reviews with my highest-performing private clients, I noticed an interesting trend. All of the The post

Posted: Mar 30, 2023

Agencies Find Success

TOP 5 WAYS AGENCIES ARE FINDING SUCCESS Everything from trust and compensation to education and engagement Fewer than 20% of agencies attend career fairs. Fewer than 30% offer internships. Get The post

Posted: Mar 24, 2023

Pollution Non Exclusions

POLLUTION (NON?) EXCLUSIONS  Divergent rulings undermine their application Ambiguity is a slender reed to rely on for protection. It’s time to revisit the distinction between environmental pollution and spills of The post

Posted: Mar 23, 2023

SHOPPING FOR COMP

SHOPPING FOR COMP Could a shifting market environment change the way you shop for workers comp? The more familiar your partner is with the workers comp space, the quicker and The post

Posted: Mar 08, 2023

Lead paint debate

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Lead paint debate CX Reinsurance Company issued commercial general liability policies to several Baltimore residential landlords that included coverage for b...

Posted: Mar 01, 2023

No dice for gutter company

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS No dice for gutter company On April 9, 2018, Millard Gutter Company filed a complaint against Shelter Mutual Insurance Company in The post

Posted: Mar 01, 2023

A question of rescission

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS A question of rescission In May 2019, Damon McDowell and Deeanna Lawson purchased a homeowners policy from Allstate Vehicle and Property The post

Posted: Mar 01, 2023

ATTRACTING GEN Z FANS

CHANGING YOUR GAME TO ATTRACT RAVING GEN Z FANS Understanding the “newest” generation By F. Scott Addis, CPCU, CRA, ACRA, TRA, ASA Major League Baseball (MLB) recognized that its fan The post

Posted: Mar 01, 2023

Email Marketing

EFFECTIVE EMAIL MARKETING Engage with a purpose and always make sure you are delivering value By Chris Paradiso A recent study by Litmus found that every dollar spent on email The post

Posted: Mar 01, 2023

Federal Oversite Medcare

EXPECT MORE FEDERAL OVERSIGHT OF MEDICARE ADVANTAGE PLANS Complaints grow at a faster rate than the market By Kevin P. Hennosy Through the year 2022, federal and state officials have The post

Posted: Mar 01, 2023

ALL ABOUT CASH FLOW

IT’S ALL ABOUT CASH FLOW The importance—and benefits—of real discipline     By James Graham, CVA The valuation of an insurance brokerage is the result of the risk-adjusted rate of The post

Posted: Mar 01, 2023

Technology & Customer Service

CLOSING THE GAP BETWEEN TECHNOLOGY AND CUSTOMER SERVICE Maintaining a balance is vital By Marc McNulty, CIC, CRM Our agencies and the insurance companies we represent wouldn’t be in existence The post

Posted: Mar 01, 2023

Payout Phase Retirement Plans

STRENGTHENING THE PAYOUT PHASE OF RETIREMENT PLANS Leading retirement executives outline their ideas By Thomas A. McCoy, CLU What would it take to make the overall retirement system stronger? Specifically, The post

Posted: Mar 01, 2023

Account Managers’ Capacity

RESHAPE YOUR ACCOUNT MANAGERS’ CAPACITY Steps for growing and increasing revenue handled by each employee By Mary Belka, CPCU, ARM, ARe, RPLU, CIC, and Cheryl Koch, CPCU, ARM, AAI, ACSR, The post

Posted: Mar 01, 2023

PUBLIC SECTOR ENTITIES

PUBLIC SECTOR ENTITIES Today’s challenges prompt consideration of new approaches to risk transfer for municipalities and other public bodies By Joseph S. Harrington, CPCU What’s driving increases in the cost The post

Posted: Mar 01, 2023

Disability Insurance

DISABILITY INSURANCE As “long COVID” lingers, disability design plans are changing By Len Strazewski Early in the COVID-19 pandemic, patients packed hospitals and struggled to breathe, using oxygen systems and—in The post

Posted: Mar 01, 2023