Rough Notes

SEARCHING FOR UNICORNS

SEARCHING FOR UNICORNS What to do when you find it tough to find a new account manager Providing interesting, differentiating perks that help you to recruit and retain the best The post

Posted: Mar 30, 2022

THE DIRTY DOZEN

THE DIRTY DOZEN—PROVEN STRATEGIES TO DISCREDIT THE INCUMBENT What to do when you find it tough to find a new account manager You should … master the art of subtly The post THE...

Posted: Mar 30, 2022

APPROACH TO EXISTENTIAL THREAT

A HAPHAZARD APPROACH TO AN EXISTENTIAL THREAT NAIC’s letter to the Federal Insurance Office is unfettered by details “Given the long–term threat and the short–term nature of politics, the failure The post

Posted: Mar 30, 2022

THE POWER OF NO

THE POWER OF NO One simple word that can change the trajectory of your organization, career and well-being Saying no is vital to both your success and the success of The post ...

Posted: Mar 30, 2022

A blow for the opioid crisis

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS A blow for the opioid crisis Rite Aid Corporation, Rite Aid Headquarters Corporation, and Rite Aid of Maryland, Inc., held a The post

Posted: Mar 30, 2022

Star-crossed teens on the run

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Star-crossed teens on the run On or about October 21, 2016, Collette J. Boure and Alexander F. Meyers, both aged 17, The post

Posted: Mar 30, 2022

Single justice’s decision is affirmed on appeal

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Single justice’s decision is affirmed on appeal In a complaint filed in district court, Alicia Salaman alleged that she was injured The post

Posted: Mar 30, 2022

Insurer denies UIM benefits

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Insurer denies UIM benefits On May 7, 2016, Mark Harrington ran a stop sign and collided with Antony Bergantino’s vehicle. Bergantino The post

Posted: Mar 30, 2022

DREAM BIG, Make it happen

DREAM BIG, Make it happen Florida agency follows this mantra with AWE (attitude and work ethic) By Dennis Pillsbury Before he started Clearwater, Florida-based Strategic Insurance Services in 2006, Doug The post

Posted: Mar 30, 2022

LESSONS MY PARENTS TAUGHT ME

 TOP FIVE LESSONS MY PARENTS TAUGHT ME THAT I’VE APPLIED TO MY INSURANCE CAREER  Many of the things we learn as we grow up help to make us better and The post

Posted: Mar 21, 2022

(UN)CIVIL COMMOTION

IS THERE COMMOTION TO COME ABOUT (UN)CIVIL COMMOTION? Insurers must think clearly about what constitutes “civil commotion” and what protection insureds can reasonably expect By Joseph S. Harrington, CPCU One The post

Posted: Mar 15, 2022

VICARIOUS LIABILITY LANDMINES

AVOIDING VICARIOUS LIABILITY LANDMINES  Don’t learn these lessons the hard way By Krista Mayes  Some coverage forms actually stipulate that providers also need to carry their own primary professional liability The post

Posted: Mar 15, 2022

NETWORKS: BEFORE YOU SIGN

NETWORKS: BEFORE YOU SIGN ON THE DOTTED LINE Nine critical things to know before signing a network contract   Be sure to carefully explore your options and read every word The post

Posted: Mar 01, 2022

GROWING STRONGER EVERY DAY

GROWING STRONGER EVERY DAY Vertafore’s acquisition of AgencyZoom creates an insurtech powerhouse By Elisabeth Boone, CPCU Does anyone remember Agency Records Control? Established in 1969 and known familiarly as ARC, The post

Posted: Mar 01, 2022

Yankee go home

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Yankee go home Yankee Pride Transportation and Logistics, Inc., was a long-distance freight hauler owned by Larry Sidelinger. UIG was an The post

Posted: Mar 01, 2022

Unhappy claimant rejects settlement

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Unhappy claimant rejects settlement Raed Hodroj was a passenger in a Jeep Cherokee when he was injured in a single-car accident. The post

Posted: Mar 01, 2022

Ransomware rampage

INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Ransomware rampage G&G Oil purchased commercial insurance from Continental Western Insurance Company for the period of June 1, 2017, to June The p...

Posted: Mar 01, 2022

EXCEEDING CUSTOMER EXPECTATIONS POST COVID-19

EXCEEDING CUSTOMER EXPECTATIONS POST COVID-19 Addressing the fact that “business as usual” likely will never return Exceptional customer service is becoming a staple of competition. It’s now considered a higher The post

Posted: Mar 01, 2022

EXCEEDING EXPECTATIONS

EXCEEDING CUSTOMER EXPECTATIONS POST COVID-19 Addressing the fact that “business as usual” likely will never return Exceptional customer service is becoming a staple of competition. It’s now considered a higher The post

Posted: Mar 01, 2022

Acquisition Acumen

MOVES TO MAKE IN 2022 Amid an M&A frenzy, there are things an agency can and should do to thrive At any moment, one of your “less sophisticated” local competitors The post

Posted: Mar 01, 2022

VULNERABILITY … A QUALITY OF COURAGE

VULNERABILITY … A QUALITY OF COURAGE Loving the authentic you To learn to love yourself, begin by acknowledging yourself as a human being—flaws, imperfections, and all.   By F. Scott The post

Posted: Mar 01, 2022

Tactical Tech

SOCIAL MEDIA—WHERE ARE THE BIGGEST OPPORTUNITIES? Your clients and prospects are active on many social platforms, and you should be, too Facebook is a great place to start, but … The post

Posted: Mar 01, 2022

Inside Matters

TECH STACK—OR LEANING TOWER OF PISA? Evolving area requires frequent analysis of “insurtech” components   Too often, agencies layer insurtechs one ontop of the other without stopping to analyze how The post

Posted: Mar 01, 2022

Ransomware Rampage

 RANSOMWARE RAMPAGE Three courts determined that the case did not involve fraud, yet reached opposing rulings Nothing was solved by putting a coverage in place that ended up creating both The post

Posted: Feb 28, 2022

AGENTS OF CHANGE

Agency partners (from left) Jay Hickman, Casey Chastain, and Tom Jensen AGENTS OF CHANGE Missouri-based agency grows with Branson and then beyond By Dennis Pillsbury Location. Location. Location. We know The post

Posted: Feb 28, 2022