AI to revolutionise claims handling, but human expertise remains key: PwC’s Cook
Reinsurance News - Sep 10, 2025
Artificial intelligence (AI) is set to have a profound impact on claims handling, according to Michael Cook, partner at PwC UK, who spoke during the firm’s Global Insurance Run-Off Survey and Insights on the Legacy Market briefing at RVS 2025 in Monte Carlo. Despite advances in modern platforms, aut...
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