Insurers struggle to manage expectations in auto claims process: J.D. Power
Reinsurance News - Nov 02, 2022
According to the J.D. Power 2022 U.S. Auto Claims Satisfaction Study, customer satisfaction has declined 7 points from 2021 as they begin to lose patience with the claims process. Mark Garrett, director of global insurance intelligence at J.D. Power, commented, “Insurers are in a tight spot with the...
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