AI-Powered Chatbots: A Better Experience by Michael de Waal
Insurance Thought Leadership - Nov 29, 2021
Here is Part One of two parts on improving the customer experience. AI-powered chatbots pack more power than simple rule-based chatbots. As opposed to pre-programmed “if this, then that” rule-based chatbots, AI bots use algorithms and natural language processing to develop human-sounding responses a...
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