Insurance Chatbots Improve Customer Experience and Cut Costs by Michael de Waal

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Insurance Thought Leadership - Oct 27, 2021

Chatbots can meet insureds’ routine needs immediately and freeup staff to work on more challenging issues PHOTO TO ADD — https://pixabay.com/illustrations/chatbot-bot-assistant-support-icon-4071274/ The insurance industry’s sales and customer success teams are under pressure to deliver positive cust...

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