The Experience/Efficiency Paradox
Insurance Thought Leadership - Sep 21, 2023
The Experience/Efficiency Paradox Customer Experience ClareCarroll1 Fri, 09/22/2023 - 00:26 Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship)....
Recommended Articles
Posted: Sep 14, 2025
Insurance at an Inflection Point AI & Machine Learning ITL Editorial Team...
Posted: Sep 12, 2025
Catastrophe Risks Strain Municipal Credit Quality ITL Editorial Team Fri, 09/12/2025 - 15:15...
Posted: Sep 10, 2025
Your Invisible Neighbors and You Cyber PaulCarroll Wed, 09/10/2025 - 18:24...