The New Shape of Innovation by Paul Carroll
Insurance Thought Leadership - Nov 09, 2020
When I interviewed Howard Schultz for a magazine cover in the late 1990s, I was struck that he didn’t just talk about imagining Starbucks as a chain of upscale coffee houses like those that had charmed him on a trip to Italy as a young man. He talked about Starbucks as a “third place.” We all have o...
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