Agency Nation
Posted: May 10, 2018
Do you know the difference between customer experience and customer service and which happens when? Customer service is when something goes wrong, customer experience however is a much bigger umbrella protecting every interaction with clients in your...
Posted: May 09, 2018
If you don't stick to your guns, you'll just end up complaining about how many bad ones you have. You constantly have to be prepared to break it off with a client or not get involved with a new one if things aren't right. Not only will this help you...
Posted: May 08, 2018
It's really hard to unmake the choices you inherited from previous generations. While normally fueled with the best of intentions, they often struggle to be relevant to the people waiting to put their name on the door. However, that only tells half t...
Posted: May 07, 2018
Posted: May 07, 2018
Do you wish you grew up in an insurance world that only let you have a niche? Believe it or not, there's some agents out there lucky enough to do just that. If selling to your niche is your only option, it's amazing how good you get selling in it. In...
Posted: May 04, 2018
If you don't, it will never get done. Lie to yourself all you want, a highly effective piece of content that gets found in search is almost impossible to beat. Because when it starts working its hard to stop. That means a constant new stream of busin...
Posted: May 03, 2018
It really depends on what and how you do it. Because there's a very good chance you might be missing an important piece. That piece might technology, it might access to the right company or the thing you want to do just doesn't like it. No matter wha...
Posted: May 01, 2018
Is by making sure we remember to tell each other what we need to win. It seems simple enough, but there's plenty of communication isolation going on all around the industry. Basically there's a lot of preaching to choirs that we allow to serve as val...
Posted: Apr 30, 2018
How many insurance companies are willing to tear it all down and put technology at the top of the list? The answer we all wish wasn't true is, not many. But that's exactly what State Auto did when Mike LaRocco came on board three years ago. It's also...
Posted: Apr 27, 2018