Insurance Thought Leadership
A Wake-Up Call on Claims Paul Carroll, Editor-in-Chief of ITL Digitizing the claims process has been one of the shining examples of innovation in insurance — or so it seemed. But J.D. Power threw some cold water on that notion in a report released...
Posted: Dec 14, 2021
Posted: Dec 13, 2021
Open insurance continues to be the next game changer in insurance. The second edition of the INNOPAY Open Insurance Monitor, which keeps track of how the global Open Insurance landscape is evolving, reveals a rise in the number of insurtech player...
Posted: Dec 13, 2021
Digitizing the claims process has been one of the shining examples of innovation in insurance — or so it seemed. But J.D. Power threw some cold water on that notion in a report released last week. “The industry is lagging far behind fi...
Posted: Dec 13, 2021
One of the primary reasons our clients approach us is in the first place is their struggle with empty pipelines. While most of them struggle for the same reason, we never make that assumption. Before offering advice, we ask questions. We could ask...
Posted: Dec 13, 2021
Generation Z, or “Zoomers,” the cohort born between the late ’90s and early 2010s, is widely known as the first “digital native” generation. They are also the least likely to purchase any form of insurance. Insurers should understand the uni...
Posted: Dec 13, 2021
The sky is the limit for conversational AI. Companies worldwide will spend more than $400 billion on call centers in 2022, and insurance companies will be among the big spenders – all to deliver an experience to customers that no one would conside...
Posted: Dec 10, 2021
COVID-19 changed how we sell insurance and rewrote the role of the independent agent forever. Many agencies took significant time to adapt to the pandemic and ran into challenges from communication to management — especially because many wer...
Posted: Dec 10, 2021
Third-party insurance verification ensures a vendor or a business partner’s insurer can actually pay for losses or damages. Contracts obligate business partners to maintain some level of coverage, but enterprises have to verify that third parties...
Posted: Dec 09, 2021
Posted: Dec 08, 2021
IoT Comes Into Focus Paul Carroll, Editor-in-Chief of ITL Now that we’ve been talking about the Internet of Things for a decade-plus and have been deploying it for several years, reality and fantasy are separating out. A new report from McKi...
Posted: Dec 08, 2021
Posted: Dec 07, 2021
Posted: Dec 07, 2021
Now that we’ve been talking about the Internet of Things for a decade-plus and have been deploying it for several years, reality and fantasy are separating out. A new report from McKinsey offers some sharp insights both into how the IoT will...
Posted: Dec 07, 2021
Posted: Dec 07, 2021
Posted: Dec 06, 2021
Posted: Dec 06, 2021
Posted: Dec 06, 2021
Posted: Dec 03, 2021
Posted: Dec 03, 2021
Posted: Dec 01, 2021
Posted: Dec 01, 2021
December 2021 FOCUS OF THE MONTH Smart Home FROM THE EDITOR For nearly 30 years, I’ve been hearing about smart homes. Even before a commercial version of the internet browser was invented in the early 1990s, the rich, geeky types I dealt wit...
Posted: Dec 01, 2021
This paper identifies a series of event...
Posted: Dec 01, 2021
Posted: Dec 01, 2021