Insurance Thought Leadership
As the pandemic has accelerated the digitization of interactions with customers, the insurance industry has begun to rethink the customer experience. But companies now need to start to redesign another experience, too: the employee’s. We...
Posted: Nov 23, 2020
Posted: Nov 23, 2020
Posted: Nov 22, 2020
Posted: Nov 20, 2020
Posted: Nov 20, 2020
The insurance industry has long been suspended in a paradoxical state whereby state-of-the-art risk ass...
Posted: Nov 19, 2020
Posted: Nov 19, 2020
Posted: Nov 17, 2020
Posted: Nov 17, 2020
While I usually don’t believe in either Christmas songs or lists of key New Year’s trends until after Thanksgiving, Gartner recently produced an early list of technology trends for 2021 that provides some pre-turkey food for thought. Th...
Posted: Nov 15, 2020
Posted: Nov 15, 2020
Posted: Nov 15, 2020
Posted: Nov 15, 2020
Posted: Nov 13, 2020
Posted: Nov 11, 2020
Since COVID-19 made its way into the U.S., insurers have been hyper-focused on customer retention. ...
Posted: Nov 11, 2020
Posted: Nov 11, 2020
Posted: Nov 11, 2020
Posted: Nov 11, 2020
Posted: Nov 09, 2020
Posted: Nov 09, 2020
When I interviewed Howard Schultz for a magazine cover in the late 1990s, I was struck that he didn’t just talk about imagining Starbucks as a chain of upscale coffee houses like those that had charmed him on a trip to Italy as a young man. He tal...
Posted: Nov 09, 2020
Posted: Nov 08, 2020