Rough Notes
Tips for developing communication skills Just because you talk every day doesn’t mean you’re working on your communications skills. There’s more to it than that. By Brent Kelly Whatever your business or skillset, I’ll bet you’ve heard some form of th...
Posted: Nov 30, 2023
Artificial intelligence takes hold in benefits plans “Generative AI allows us to … create trends and insights that were not available before . We can use this to refine product recommendations … .” —Michael Estep Head of Product Prudential Group Insu...
Posted: Nov 30, 2023
Key questions a potential investor should ask before moving forward with a transaction While equity is just one part of the equation in picking a partner, it can have material ramifications on your agency’s valuation. By James Graham, CVA It has been...
Posted: Nov 30, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS EPLI dispute Kentucky State University (KSU) purchased a claims-made employment practices liability policy from Allied World Specialty Insurance Company for the...
Posted: Nov 30, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Variable life scuffle Peter Fischl was a thoracic surgeon. After the stock market crash known as the “Great Recession” of 2008, Fischl asked his sister to recom...
Posted: Nov 30, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Cat litter caper CC 145 Main owned an apartment building in Newmarket, New Hampshire. It purchased from Union Mutual Fire Insurance Company a businessowners pol...
Posted: Nov 30, 2023
How various communication techniques improve or hurt your relationships [A]n understanding of the advantages and disadvantages of each type of communication can make all the difference in the ways we build relationships … . By Paul Martin, CPCU One c...
Posted: Nov 30, 2023
Tips to navigate the deep, lasting effects that change has on our relationships Appreciating how you respond to the mistakes you make and missteps you take will be as important as the decisions you make that do go as planned. By Meg McKeen, CIC The o...
Posted: Nov 30, 2023
Consider what works best for your agency by looking at these critical areas Nothing beats in-person relationships, but it is possible to create positive results through understanding and addressing the very real challenges of remote work. By Cheryl K...
Posted: Nov 30, 2023
Strengthen relationships by incorporating appreciation strategies Generosity and gratitude are contagious, and your community will recognize whether your organization genuinely embodies it. By Carolyn Smith, TRA, ASA As year-end approaches, are you...
Posted: Nov 30, 2023
Standardized workflows and Robotic Process Automation (RPA) in cancellation campaigns Your clients are more than just a number; with … advancements and new […]
Posted: Nov 30, 2023
Did the policy’s water damage exclusion properly apply to the loss? If the insurer truly meant to exclude coverage for any loss caused by water, regardless of the water’s origin, they have some work to do on their language. By Bruce D. Hicks, CPCU, C...
Posted: Nov 30, 2023
Simplifying the renewal process with an online platform, one company gives agencies the power to deliver fast, secure, and accurate results “The platform saves time for insureds by pre-populating answers from prior years and answers for duplicate que...
Posted: Nov 30, 2023
Working on solutions ahead of time will make it easier to manage things later on Giving up control, in any situation, can be frightening, frustrating, or even traumatic. The last thing anyone wants to feel is powerless. By Michael Wayne During the la...
Posted: Nov 29, 2023
DO YOUR HOMEOWNERS CLIENTS “RESIDE” AT THEIR “DWELLINGS?”? A critically important question for coverage Two court cases from 2023 serve as a stark reminder to producers that it’s not enough for a policyholder simply to own a home listed on the poli...
Posted: Nov 14, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Medical muddle Allstate Insurance Company and several of its affiliates brought actions on behalf of the state of California alleging insurance fraud under the...
Posted: Nov 01, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Refinery rumble ExxonMobil Corporation hired Savage Refinery Services to work as an independent contractor at Exxon’s refinery in Baytown, Texas. Their working...
Posted: Nov 01, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Michael Andary, conservator and guardian of Ellen Andary; Ronald Krueger, guardian of Philip Krueger; and Moriah, Inc., doing business as Eisenhower Center, bro...
Posted: Nov 01, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Garret and Shelly Falkenburg contracted with Laramie Investment Company, Inc., and its owner and president, Brad Jackson, to obtain a policy for their ranch and...
Posted: Nov 01, 2023
What beliefs and behaviors do you envision that would result in success? If everything starts with your beliefs, don’t you believe you should have a documented […]
Posted: Nov 01, 2023
Invest in technology to hire and retain team members in a difficult market Is your agency attracting young talent? If not, then maybe there […]
Posted: Nov 01, 2023
There’s no substitute for reading the stinking policy We don’t believe insurance companies intentionally make mistakes that may cause a loss to their agents, […]
Posted: Nov 01, 2023
There is no cost to discuss strategies with clients Proactive/preventative systems often have a cost associated with them, but when you discuss the alternative with your clients, they […]
Posted: Nov 01, 2023
NAIC’s study of race and insurance continues The current effort to address racial inequities in insurance at the NAIC is bigger and grander than anything […]
Posted: Nov 01, 2023
The “secret” to a thriving work environment “When psychological safety is present, people are able to speak up with work-relevant content.” —Amy Edmondson, Ph.D. By F. Scott Addis, CPCU, CRA, ACRA, TRA, ASA “Psychological safety” is a trending corpo...
Posted: Nov 01, 2023