Rough Notes

THE BLACK BOX IN A BLACK BOX

Many agents concede the value of credit history for predicting loss experience, and some relish how credit-based scoring has helped eliminate crude pricing tiers and multiplied purchasing options. What’s changing? The post

Posted: Oct 12, 2021

TOP 5 WAYS TO HELP A CLIENT HAVING ADJUSTER ISSUES

Dealing with the aftermath of an incident that requires repairs can be frustrating, infuriating, and even anxiety inducing. Don’t let emotions boil over into your relationship with the client. TOP The post

Posted: Oct 12, 2021

ACHIEVING WORK/LIFE BALANCE

AGENCY OF THE MONTH ACHIEVING WORK/LIFE BALANCE Wisconsin-based agency extends family environment across 26 offices in two states By Dennis Pillsbury “The primary reason that we are one of the The post

Posted: Sep 30, 2021

NAVIGATING A HARDENING CYBER INSURANCE MARKET

NAVIGATING A HARDENING CYBER INSURANCE MARKET With risks increasing, insurers look at the broader book of business regarding cyber By Lori Widmer Even the new kid on the block experiences The post

Posted: Sep 30, 2021

A CAREER BY CHANCE

The Young Pro-Files A CAREER BY CHANCE Encounter at college job fair leads to the insurance industry By Christopher W. Cook In the insurance industry, certain dedicated young professionals stand The post

Posted: Sep 30, 2021

PRACTITIONERS SHARE INTERNAL, EXTERNAL MARKETING CHALLENGES

PRACTITIONERS SHARE INTERNAL, EXTERNAL MARKETING CHALLENGES First-ever IMCA CMO Council “State of Insurance Marketing” research findings revealed By Kevin Jenné Worthy marketers always look to research customers, prospects or competitors Th...

Posted: Sep 30, 2021

LESSONS FROM THE PAST YEAR: MAKING REMOTE WORK AN AGENCY ADVANTAGE

LESSONS FROM THE PAST YEAR: MAKING REMOTE WORK AN AGENCY ADVANTAGE Moving forward, it’s a good time to take a strategic look at options By Maura C. Ciccarelli Independent agencies The post

Posted: Sep 30, 2021

CONTRACTS CREATE INSURABLE CONSEQUENCES

CONTRACTS CREATE INSURABLE CONSEQUENCES An insurance policy is a contract that creates its own operating environment. Various insuring agreements, conditions, exclusions, and definitions come together to build a little world The post

Posted: Sep 29, 2021

PROFESSIONAL LIABILITY INSURANCE

Specialty Lines Markets PROFESSIONAL LIABILITY INSURANCE Market hardens as carriers reduce capacity and limits By Joseph S. Harrington, CPCU When times get tough, you discover who really has your back. The post

Posted: Sep 29, 2021

CHANGE INSURANCE

Professional Development CHANGE INSURANCE RPS podcast helps agents explore how they can change the way they sell insurance By Christopher W. Cook Imagine working at an insurance agency today without The post

Posted: Sep 29, 2021

MASON & CARTER, INC.

LOOKING BACK, LOOKING AHEAD MASON & CARTER, INC. Four generations of leadership drive agency growth and profits By Clark H. Carter, CPCU, CLU Trust, professionalism, integrity, responsiveness, a customer-first mindset, The post

Posted: Sep 29, 2021

TOP 5 ACTIONS TO TAKE DURING A HARD MARKET

Those who’ve been around understand the cyclical nature of the market. In this hard market, you should know how best to protect yourself, your agency, and your book of business. The post

Posted: Sep 20, 2021

FEELING THE LOVE, BUT NOT SHOWING IT

FEELING THE LOVE, BUT NOT SHOWING IT Are agents and brokers coming up short as “primary care providers” to small business? By Joseph S. Harrington, CPCU Bloggers like to think The post

Posted: Sep 20, 2021

GROWING UP

AGENCY OF THE MONTH GROWING UP Self-reflection determines upward direction for this Tennessee agency By Dennis H. Pillsbury When Donald S. Denbo and Johnny Thompson decided to start their own The post

Posted: Aug 31, 2021

WELCOME TO INSURANCE TOWN

Professional Development WELCOME TO INSURANCE TOWN After experience on both the agency and carrier side, “The Mayor” now focuses on insurance podcast By Christopher W. Cook Northwest of Little Rock, The post

Posted: Aug 31, 2021

CERTIFICATES OF INSURANCE

Young Professionals CERTIFICATES OF INSURANCE An introduction to COIs: The pros and cons By Christopher W. Cook In one of the podcast episodes referenced in my April 2021 Professional Development The post

Posted: Aug 31, 2021

MANUFACTURERS E&O

MANUFACTURERS E&O Carrier tackles four myths about the product By Christopher W. Cook Every so often in the news we hear about product recalls caused by manufacturing errors. Tainted lettuce The post

Posted: Aug 31, 2021

THE FIRST DECADE

The Young Pro-Files THE FIRST DECADE Young professional joins the industry after internship experience and now leads a specialty program By Christopher W. Cook In the insurance industry, certain dedicated The post

Posted: Aug 31, 2021

STOP LOSS INSURANCE

STOP LOSS INSURANCE Challenges from the COVID-I9 pandemic stimulate innovations in the market By Len Strazewski It should have caused a free fall of medical expenses. The COVID-19 pandemic has The post

Posted: Aug 27, 2021

THOSE WHO CAUSE LOSSES MUST BE ACCOUNTABLE

Those Who Cause Losses Must Be Accountable Insurance works best when a party that suffers a covered loss is fairly compensated for a loss that is eligible under a given The post

Posted: Aug 27, 2021

PROGRAM CAPTIVES: EYES WIDE OPEN

PROGRAM CAPTIVES: EYES WIDE OPEN Opportunities beckon, but don’t rush in By Joseph S. Harrington, CPCU Agents and brokers have been showing intense interest over the past decade in creating The post

Posted: Aug 26, 2021

FRONTING BENEFITS AND DRAWBACKS

FRONTING BENEFITS AND DRAWBACKS Program administrators are turning to fronted-carrier relationships for choice, control and more By Elisabeth Boone, CPCU Many program administrators have seen capacity restricted because of hardening The pos...

Posted: Aug 26, 2021

HARD MARKET? IT DEPENDS

HARD MARKET? IT DEPENDS While the market is firming, capacity exists, but at a price By Lori Widmer How hard is today’s insurance market? It’s an answer that varies depending The post

Posted: Aug 26, 2021

PROGRAM BUSINESS RESILIENCE, OPTIMISM AND GROWTH

PROGRAM BUSINESS RESILIENCE, OPTIMISM AND GROWTH With valuation in the program space as strong as ever, where the market goes over the next several years is anyone’s guess By Ray The post

Posted: Aug 26, 2021

PREPARING FOR YOUR NEXT NEGOTIATION

Beyond Insurance By Carolyn Smith, APR, TRA, ASA PREPARING FOR YOUR NEXT NEGOTIATION Ten core concepts to practice before you negotiate Has the COVID-19 pandemic left you feeling somewhat bruised The post

Posted: Aug 26, 2021