Rough Notes
      DO YOU MEET OR EXCEED YOUR CLIENTS’ EXPECTATIONS? If you think you do, can you name the specifics? [Y]ou must get clarity about what’s most important to The post
Posted: Sep 29, 2023
TREATING THE NEW CUSTOMER RIGHT 10 things to keep in mind There is an old saying in insurance that good customer service equals good E&O loss control. By Paul Martin, The post
Posted: Sep 29, 2023
STUMBLING BLOCK Policyholder’s denied claim loses two court proceedings due to late filing [T]he insurance company should have focused on educating its policyholder. Policy By Bruce D. Hicks, CPCU, CLU The post
Posted: Sep 29, 2023
LIGHTNING IN A BOTTLE Identifying “that certain something” that predicts success Creating a strategy and environment for seeking out and then nurturing and developing the best account managers will The post
Posted: Sep 29, 2023
UNLOCKING THE POWER OF OSHA RECORDS Ten ways to enhance workplace safety and lower insurance costs Leveraging OSHA records is a powerful strategy for enhancing The post
Posted: Sep 29, 2023
CHECK YOUR EGO AT THE DOOR! 5 steps that will positively impact your personal brand, your relationships, and your business It has been predicted that half the industry’s workforce will The post
Posted: Sep 29, 2023
WE NEED TO TALK Successfully managing that conversation you’ve been avoiding A VitalSmarts poll shows that 40% of people put off their scary The post We Need T...
Posted: Sep 29, 2023
THE FARM BILL MAY INCLUDE PREMIUM SUBSIDY ADJUSTMENTS Will they materialize? [C]ongressional staff and interest groups are busy drafting a The post
Posted: Sep 29, 2023
THE D WORD: IT’S OKAY TO THINK DIFFERENTLY ABOUT DELEGATION A powerful leadership tool, but a challenging one to leverage effectively As a leader, when you delegate, you’re demonstrating a The post
Posted: Sep 29, 2023
THE EMPLOYEE BENEFITS CONNECTION Giving employees, employers, and brokers the power to demystify and deliver health and wellness benefits using AI   “Nearly 60% of employees delay or avoid treatment The post
Posted: Sep 29, 2023
THE TOP 5 REASONS YOU SHOULDN’T LIE TO A CLIENT Misleading customers is wrong … and for plenty of reasons There is no denying that trust is at the core The post
Posted: Sep 27, 2023
STARTING OUT YOUNG High school co-op program opportunity leads to successful career in insurance By Elisabeth Boone, CPCU It’s a long way from high school to area president and client The post
Posted: Sep 26, 2023
LIMITING DEFENSE WITHIN LIMITS Some states revisiting “burning limits” in claims-made liability policies Defense-within-limits provisions appear most often in claims-made coverage for economic losses not necessarily tied to physical damage
Posted: Sep 20, 2023
INSURTECH INSIGHT FOR AGENTS AND BROKERS Rough Notes, BrokerTech Ventures look at practical, front-line innovations in benefits and more Agents and brokers know how quickly the industry is changing. Insurtech The post
Posted: Sep 14, 2023
THE THREE TYPES OF PRODUCERS All can be “successful” in a way Although they may receive a handful of referrals from a few clients, The post Three Types Of...
Posted: Sep 01, 2023
WHY SHOULD YOU CARE ABOUT YOUR AGENCY’S VALUE? Understanding its value leads to better-informed actions to running the business If you think you know the value of your firm because The post
Posted: Sep 01, 2023
BREAKING FREE FROM UNNECESSARY REMARKETING—CHAPTER TWO: COMMERCIAL LINES Anticipate and educate   [Renewal] isn’t a time to react; it’s a time to get ahead of the situation by communicating with The post
Posted: Sep 01, 2023
UNDERSTANDING LIABILITY AND INDEMNIFICATION Liability for injury or damage is up to the courts, if and how insurance responds is a different issue The CGL policy isn’t a magic blanket; The post
Posted: Sep 01, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Parsing a buy-sell agreement In April 2016, Clifford Christian contracted with Weatherall Builders, which was insured under a commercial general liability
Posted: Sep 01, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS A victory for homeowners insured On February 5, 2010, Raymond Romeo’s property sustained “a water loss followed by ice and flood.” The post
Posted: Sep 01, 2023
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Chiropractor under fire Jean-Luc Henry and Dwayne Smith were injured in an automobile accident. They brought two actions related to the The post
Posted: Sep 01, 2023
“We’ve been very involved in the community for a long time, so it just seemed natural that our advertising and marketing should be funneled directly to nonprofits.” —Ben Rathbun President The post
Posted: Sep 01, 2023
(RE) Learning The Brand Rebranding and growth can deliver humility along with a stronger organization By Lori Widmer Matt Masiello says that the insurance industry perception of the previous iteration The post
Posted: Sep 01, 2023
MAKING CUSTOMER SERVICE YOUR COMPETITIVE ADVANTAGE Turn technology into a benefit that catapults your agency ahead of others in the market By TJ Whelan Today’s insurance marketplace is saturated with The post
Posted: Sep 01, 2023
The Young Pro-Files FROM THE FOOTBALL FIELD TO THE INSURANCE TECH FIELD Former NFL tight end helps build sales automation startup firm By Christopher W. Cook It’s that time of The post
Posted: Sep 01, 2023