Rough Notes
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Ransomware rampage G&G Oil purchased commercial insurance from Continental Western Insurance Company for the period of June 1, 2017, to June The p...
Posted: Mar 01, 2022
EXCEEDING CUSTOMER EXPECTATIONS POST COVID-19 Addressing the fact that “business as usual” likely will never return Exceptional customer service is becoming a staple of competition. It’s now considered a higher The post
Posted: Mar 01, 2022
EXCEEDING CUSTOMER EXPECTATIONS POST COVID-19 Addressing the fact that “business as usual” likely will never return Exceptional customer service is becoming a staple of competition. It’s now considered a higher The post
Posted: Mar 01, 2022
MOVES TO MAKE IN 2022 Amid an M&A frenzy, there are things an agency can and should do to thrive At any moment, one of your “less sophisticated” local competitors The post
Posted: Mar 01, 2022
VULNERABILITY … A QUALITY OF COURAGE Loving the authentic you To learn to love yourself, begin by acknowledging yourself as a human being—flaws, imperfections, and all.   By F. Scott The post
Posted: Mar 01, 2022
SOCIAL MEDIA—WHERE ARE THE BIGGEST OPPORTUNITIES? Your clients and prospects are active on many social platforms, and you should be, too Facebook is a great place to start, but … The post
Posted: Mar 01, 2022
TECH STACK—OR LEANING TOWER OF PISA? Evolving area requires frequent analysis of “insurtech” components   Too often, agencies layer insurtechs one ontop of the other without stopping to analyze how The post
Posted: Mar 01, 2022
RANSOMWARE RAMPAGE Three courts determined that the case did not involve fraud, yet reached opposing rulings Nothing was solved by putting a coverage in place that ended up creating both The post
Posted: Feb 28, 2022
Agency partners (from left) Jay Hickman, Casey Chastain, and Tom Jensen AGENTS OF CHANGE Missouri-based agency grows with Branson and then beyond By Dennis Pillsbury Location. Location. Location. We know The post
Posted: Feb 28, 2022
FROM THE GROUND UP Washington agency owner wins Liberty Mutual and Safeco Insurance Agent for the Future Emerging Leader award “In the insurance industry, certain dedicated young professionals stand out The post
Posted: Feb 28, 2022
WHEN THE SMOKE CLEARS: COVERING CANNABIS IN A HARD MARKET Both carriers and the cannabis industry try to quantify and cover risks with favorable conditions and pricing By Lori Widmer The post
Posted: Feb 28, 2022
POWER, PASSION, AND PURPOSE Award-winning agency principal pursues excellence in work and life By Elisabeth Boone, CPCU Surprised … grateful … proud … and determined to be worthy of the The post
Posted: Feb 28, 2022
AGENCY INTELLIGENCE PODCAST NETWORK Podcast group offers 10 different shows in one convenient location By Christopher W. Cook Not being a podcast guy myself, I had no idea of the The post
Posted: Feb 28, 2022
    IS THE NEW HO-14 BETTER THAN THE HO-4? New exposures require a “facelift” of the Homeowners Program     By Dustyne Bryant, MBA, CIC, CISR [I]nsurance professionals know The post
Posted: Feb 28, 2022
MENTAL HEALTH SUPPORT IN EVERYDAY INTERACTIONS Starting conversations, uplifting lives By Thomas A. McCoy, CLU In January, we reported on the growing interest in providing mental health support in the The post
Posted: Feb 28, 2022
TOP FIVE QUESTIONS YOU NEED TO ASK ABOUT YOUR CULTURE AND YOUR BEHAVIOR Finding success in an age that demands collaboration Complacency is hazardous. You, your attitude, your work ethic The post
Posted: Feb 23, 2022
DON’T FREAK OUT Understanding the 3 key stages of the claims reporting process can boost customer satisfaction and retention By Chris Hale While your clients may purchase insurance hoping they The post
Posted: Feb 02, 2022
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Coverage denied for intentional acts Katy Wessel and John Mehan held a homeowners policy issued by Farmers Insurance Exchange. They were The post
Posted: Feb 01, 2022
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Cyclist or pedestrian? Todd McLaughlin was riding his bicycle on a Seattle street when the door of a parked vehicle opened The post
Posted: Feb 01, 2022
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS Sewage backup defeats exclusion A provision found in just about every commercial and personal property insurance policy issued in Ohio that The post
Posted: Feb 01, 2022
INSURANCE-RELATED COURT CASES Digested from case reports published online COURT DECISIONS No UIM coverage and a missed flight In the early morning, Kevin McGrath was traveling from his home in Lowell, Vermont, The post
Posted: Feb 01, 2022
CONSISTENCY—THE HOLY GRAIL The relationship between consistency and efficiency The most important safeguards of consistency are the establishment of metrics for performance and auditing for compliance. Inside Matters By Mary The post
Posted: Feb 01, 2022
A BLUEPRINT FOR IMPROVING BRAND TRUST Trust: the new “marketing currency” [B]randing is the process of establishing what you and your company stand for. Beyond Insurance By F. Scott Addis, The post
Posted: Feb 01, 2022
MAKING THE MOST OF A HYBRID AGENCY ENVIROMENT Learn how to optimize your software to profitably run your agency Rocking the boat now may slow some people down, but what The post
Posted: Feb 01, 2022
THE RISK OF COMPLACENCY Addressing the enemy of excellence and the most significant threat to any business   Checklists … ensure that the essential tasks get done. Even if a The post
Posted: Feb 01, 2022