Rough Notes
Capitalizing on Benefits   By Len Strazewski Employee benefits is a numbers game—based on headcounts, claims statistics, and data analysis. But customer service and community engagement are what wins the The post
Posted: Oct 31, 2021
AGENCY OF THE MONTH THE TEAM APPROACH   The Rossbacher Insurance Group team. Pennsylvania agency stresses P.S.- Personal Service- since I928 By Dennis Pillsbury One of the things that I’ve The post
Posted: Oct 28, 2021
  THINKING AHEAD: 2022 NEW YEAR’S RESOLUTIONS Add “improving your agency’s digital footprint” to the list   By Chip Bacciocco What do insurance customers want in an online shopping experience? The post
Posted: Oct 28, 2021
Salute to Service PLANNING, PROBLEM SOLVING, DISCIPLINE AND DETERMINATION   Military work ethics prepared veterans for insurance careers By Christopher W. Cook The past few installments of my Salute to The post
Posted: Oct 28, 2021
The Young Pro-Files AN AID FOR THE HARD OF HEARING Indiana young pro advocates for families affected by hearing loss   By Christopher W. Cook In the insurance industry, certain The post
Posted: Oct 28, 2021
EMPLOYERS FOCUS ON RECRUITMENT AND RETENTION Reviewing benefits and work practices in a tight labor market By Thomas A. McCoy, CLU More than half of employers (56%) made no changes The post
Posted: Oct 28, 2021
  Knowing who is insured, how the language of the policy creates traps, and what producers and risk managers can do to help, can make a world of difference at The post
Posted: Oct 28, 2021
SPECIALTY LINES MARKETS FOCUS ON SOCIAL SERVICES AND NONPROFITS By Lori Widmer When the world stopped due to the pandemic, there was even more need for social services and nonprofit The post
Posted: Oct 28, 2021
Capitalizing on Benefits By Len Strazewski Employee benefits is a numbers game—based on headcounts, claims statistics, and data analysis. But customer service and community engagement are what wins the game The post
Posted: Oct 27, 2021
Many agents concede the value of credit history for predicting loss experience, and some relish how credit-based scoring has helped eliminate crude pricing tiers and multiplied purchasing options. What’s changing? The post
Posted: Oct 12, 2021
Dealing with the aftermath of an incident that requires repairs can be frustrating, infuriating, and even anxiety inducing. Don’t let emotions boil over into your relationship with the client. TOP The post
Posted: Oct 12, 2021
AGENCY OF THE MONTH ACHIEVING WORK/LIFE BALANCE Wisconsin-based agency extends family environment across 26 offices in two states By Dennis Pillsbury “The primary reason that we are one of the The post
Posted: Sep 30, 2021
NAVIGATING A HARDENING CYBER INSURANCE MARKET With risks increasing, insurers look at the broader book of business regarding cyber By Lori Widmer Even the new kid on the block experiences The post
Posted: Sep 30, 2021
The Young Pro-Files A CAREER BY CHANCE Encounter at college job fair leads to the insurance industry By Christopher W. Cook In the insurance industry, certain dedicated young professionals stand The post
Posted: Sep 30, 2021
PRACTITIONERS SHARE INTERNAL, EXTERNAL MARKETING CHALLENGES First-ever IMCA CMO Council “State of Insurance Marketing” research findings revealed By Kevin Jenné Worthy marketers always look to research customers, prospects or competitors Th...
Posted: Sep 30, 2021
LESSONS FROM THE PAST YEAR: MAKING REMOTE WORK AN AGENCY ADVANTAGE Moving forward, it’s a good time to take a strategic look at options By Maura C. Ciccarelli Independent agencies The post
Posted: Sep 30, 2021
CONTRACTS CREATE INSURABLE CONSEQUENCES An insurance policy is a contract that creates its own operating environment. Various insuring agreements, conditions, exclusions, and definitions come together to build a little world The post
Posted: Sep 29, 2021
Specialty Lines Markets PROFESSIONAL LIABILITY INSURANCE Market hardens as carriers reduce capacity and limits By Joseph S. Harrington, CPCU When times get tough, you discover who really has your back. The post
Posted: Sep 29, 2021
Professional Development CHANGE INSURANCE RPS podcast helps agents explore how they can change the way they sell insurance By Christopher W. Cook Imagine working at an insurance agency today without The post
Posted: Sep 29, 2021
LOOKING BACK, LOOKING AHEAD MASON & CARTER, INC. Four generations of leadership drive agency growth and profits By Clark H. Carter, CPCU, CLU Trust, professionalism, integrity, responsiveness, a customer-first mindset, The post
Posted: Sep 29, 2021
Those who’ve been around understand the cyclical nature of the market. In this hard market, you should know how best to protect yourself, your agency, and your book of business. The post
Posted: Sep 20, 2021
FEELING THE LOVE, BUT NOT SHOWING IT Are agents and brokers coming up short as “primary care providers” to small business? By Joseph S. Harrington, CPCU Bloggers like to think The post
Posted: Sep 20, 2021
AGENCY OF THE MONTH GROWING UP Self-reflection determines upward direction for this Tennessee agency By Dennis H. Pillsbury When Donald S. Denbo and Johnny Thompson decided to start their own The post
Posted: Aug 31, 2021
Professional Development WELCOME TO INSURANCE TOWN After experience on both the agency and carrier side, “The Mayor” now focuses on insurance podcast By Christopher W. Cook Northwest of Little Rock, The post
Posted: Aug 31, 2021
Young Professionals CERTIFICATES OF INSURANCE An introduction to COIs: The pros and cons By Christopher W. Cook In one of the podcast episodes referenced in my April 2021 Professional Development The post
Posted: Aug 31, 2021