Rough Notes
Specialty Lines Markets CONSTRUCTION INSURANCE Market may cool while labor shortage limits capacity to build By Joseph S. Harrington, CPCU The U.S. construction market may have hit the high-water mark The post
Posted: Jan 29, 2020
Broken Glass FILL UP ON THE GOOD STUFF From receptionist to consultant, this seasoned pro has built a career on her love of learning By Elisabeth Boone, CPCU Remember spelling The post
Posted: Jan 29, 2020
CYBER INSURANCE Contractual requirements drive demand as standardization remains elusive By Joseph S. Harrington, CPCU You might say that there are two kinds of businesses today: those that have cyber The post
Posted: Jan 29, 2020
Looking Back, Looking Ahead GILBERT’S RISK SOLUTIONS 165-year-old agency continues to innovate by responding to the voice of its customers By Elisabeth Boone, CPCU Then … The Gilbert’s story begins The post
Posted: Jan 29, 2020
Personal Lines Focus A RIVER RUNS THROUGH … YOUR CLIENT’S HOUSE The private flood market offers alternatives to the NFIP By Christopher W. Cook “Who lives in a flood zone?” The post
Posted: Jan 29, 2020
Technology WICKED SMART PROSPECTING Making every contact count with focused leads By Elisabeth Boone, CPCU New England natives are familiar with the use of the word “wicked” to mean extreme, The post
Posted: Jan 29, 2020
GIFTING CLIENTS AFTER THE HOLIDAYS Create a strong partnership by sending meaningful gifts at appropriate occasions By Leeatt Rothschild The corporate holiday gifting craze may have just ended, but the The post
Posted: Jan 29, 2020
VOLUNTEER RISKS The importance of volunteer screening in human services organizations By Robert J. Brewer On an annual basis, approximately 63 million people across the United States volunteer. That’s according The post
Posted: Jan 29, 2020
Beyond Insurance By F. Scott Addis, CPCU, CRA, CBWA, TRA ANXIETY AND STRESS IN THE WORKPLACE: CHALLENGES AND STRATEGIES Learn coping skills and cultivate gratitude It was a typical Sunday The post
Posted: Jan 29, 2020
Management by Coaching By Kimberly Paterson, CEC SOCIAL ANXIETY The secret to feeling confident in uncomfortable social situations Marissa is among the best marketing people in the business when it The post
Posted: Jan 29, 2020
The Innovative Workplace By Joy Justus MENTAL HEALTH IN THE WORKPLACE How your clients can support employees who face challenges According to the Centers for Disease Control and Prevention, more The post
Posted: Jan 29, 2020
Public Policy Analysis & Opinion By Kevin P. Hennosy NAIC WANTS FEDERAL HELP TRACKING DOWN BAD ACTORS WHO TAKE GRANDMA’S MONEY Opposition to Elder Financial Exploitation (EFE) intensifies as problem The post
Posted: Jan 29, 2020
Iso Emerging Issues Perspective By David Geller, CPCU, SCLA EVALI: SEARCH FOR A CAUSE A still-thriving cannabis black market may be to blame One purported benefit of the efforts towards The post
Posted: Jan 28, 2020
Mind the Gap By Marc McNulty, CIC, CRM CUSTOMER SERVICE GAPS: DO YOU NEED MORE TECH TO PROVIDE BETTER VALUE? Focus on solutions that will allow you to better serve The post
Posted: Jan 28, 2020
Risk Management By Randy Boss, CRA, CRM, MWCA, SHRM-SCP DEATH BY SUICIDE—CONSTRUCTION WORKERS AT RISK Employee suicide is an often overlooked workplace risk According to the Centers for Disease Control The post
Posted: Jan 28, 2020
Tactical Tech By Chris Paradiso 2020: MAKING THE BEST BETTER Tracking social platform data helps drive engagement “In God we trust. All others bring data.” While the quote’s origin is The post
Posted: Jan 28, 2020
Blasted Myths By Carl Maerz THE RIGHT MESSAGE AT THE RIGHT TIME How often should you reach out to your clients? What is the ideal number of customer touches per The post
Posted: Jan 28, 2020
Winning Strategies By Brent Kelly BECOMING THE LEADER YOUR AGENCY NEEDS IN 2020 AND BEYOND Make sure you’re doing what you want your team members to do As Winston Churchill The post
Posted: Jan 28, 2020
“This dog won’t hunt”: Good luck collecting on towing bill Fred Muluya d/b/a Anakiya Trucking owned a large box truck that was insured under a commercial automobile policy issued by The post
Posted: Jan 28, 2020
Garage sale gaffe: No bargain for browser On June 17, 2013, Charmane Manchester filed suit for damages against Michael Watson, Heather Dawn Van Watson, and ANPAC Louisiana Insurance Company, the The post
Posted: Jan 28, 2020
For whom the bell tolls: Was UM arbitration demand timely? On July 9, 2011, Maricela Leon was involved in an automobile accident in which she sustained injuries. At the time The post
Posted: Jan 28, 2020
What do Amazon, Apple, Best Buy, Google and Samsung have in common? The answer’s closer to your business—and customers—than you may realize. See what these giants are up to. CARVING The post
Posted: Jan 27, 2020