Rough Notes

ELEVATING ALL STAKEHOLDERS

AGENCY OF THE MONTH ELEVATING ALL STAKEHOLDERS Michigan agency adopts “Conscious Capitalism” to support decision making By Dennis H. Pillsbury Back in 1972, Bill Brower was getting ready to go The post

Posted: Jul 30, 2021

INSURANCE UNCOVERED

Professional Development INSURANCE UNCOVERED NAMIC podcast shares news and thought leadership in the P-C industry By Christopher W. Cook “We’re back here with The Bossman, Bob Cormier. ‘From the racks The post

Posted: Jul 30, 2021

SUCCEEDING WITH TALENTED WOMEN

BROKEN GLASS SUCCEEDING WITH TALENTED WOMEN Industry veteran takes the helm at Encharter and expands its commercial team By Elisabeth Boone, CPCU When industry veteran Lisa Johnson was offered the The post

Posted: Jul 30, 2021

EMPATHY AND EDUCATION

EMPATHY AND EDUCATION Young agency owner leaves teaching career and wins PIA national award By Christopher W. Cook American ragtime composer Scott Hayden once said, “Teachers have three loves: love The post

Posted: Jul 30, 2021

PROUD TRADITION, NOBLE MISSION

PROUD TRADITION, NOBLE MISSION Founded in I887, the Insurance Library is the only independent library in the nation focused on risk management and insurance By Elisabeth Boone, CPCU Faneuil Hall The post

Posted: Jul 30, 2021

AN UNENVIABLE DRIVING SITUATION

An Unenviable Driving Situation Usually there is a sharp line between personal driving situations and those that qualify as commercial activities. A given vehicle use should be accompanied by the The post

Posted: Jul 29, 2021

NONTRADITIONAL, EXCEPTED-BENEFITS HEALTH PLANS

NONTRADITIONAL, EXCEPTED-BENEFITS HEALTH PLANS How they can benefit your clients and your business By Michael S. Fawcett Insurance agents and brokers know how difficult it is for their smaller business The post

Posted: Jul 29, 2021

IT’S TIME TO INNOVATE IN PREMIUM FINANCE

IT’S TIME TO INNOVATE IN PREMIUM FINANCE A blueprint for using tools available today to improve experiences By Russ Goldstein I’m a child of the 80s and 90s and I’ve The post

Posted: Jul 28, 2021

FIVE WORKERS COMP MYTHS WORKERS MAY BELIEVE

FIVE WORKERS COMP MYTHS WORKERS MAY BELIEVE Help dispel false ideas and put client employees at ease By Darin Grimm Your workers compensation clients face a lot of challenges, but The post

Posted: Jul 28, 2021

FOCUS ON WORKERS COMPENSATION

FOCUS ON WORKERS COMPENSATION Market remains strong and stable despite impact from coronavirus pandemic By Lori Widmer It was a year of waiting for the other shoe to drop. As The post

Posted: Jul 28, 2021

COMMIT TO YOUR PROFESSIONAL DEVELOPMENT: IT’S MORE THAN CE!

COMMIT TO YOUR PROFESSIONAL DEVELOPMENT: IT’S MORE THAN CE! Intentionally find opportunities to explore and expand with a curious mind and a passionate attitude By Donna Gray According to Wikipedia, The post

Posted: Jul 28, 2021

TRAINING AND DEVELOPMENT IN A POST-COVID WORLD

LEADERSHIP TRAINING AND DEVELOPMENT IN A POST-COVID WORLD Empower your employees and they’ll help your clients—and your agency—achieve success By Matt Masiello If your main takeaway from the way work The post

Posted: Jul 28, 2021

AGENT VOICES 2021

AGENT VOICES 2021 Agency professionals look forward to a return to normal, but caution carriers on claims By Kevin Jenné, IPC Much has been made of the post-pandemic world that The post

Posted: Jul 28, 2021

NUMBERS TO SHARE WITH CLIENTS ABOUT RANSOMWARE ATTACKS

NUMBERS TO SHARE WITH CLIENTS ABOUT RANSOMWARE ATTACKS Pandemic-related at-home work continues to fuel vulnerability to ransomware attacks By Michael Wayne Earlier this year, Colonial Pipeline was hit with a The post

Posted: Jul 28, 2021

THE GOOD, THE BAD AND THE UGLY

THE GOOD, THE BAD AND THE UGLY A look at motorcycle and powersports dealerships from an insurance perspective By Mike Keese It’s probably safe to say that the motorcycle and The post

Posted: Jul 28, 2021

FOLLOWING THE BLUEPRINT

Coverholders and Risk Takers By Francis J. “Frank” Huver FOLLOWING THE BLUEPRINT Lloyd’s of London initiative aims to build most advanced marketplace in the world Lloyd’s of London is the The post

Posted: Jul 27, 2021

SIX TIPS FOR CREATING A CUSTOMER SERVICE CULTURE

Customer Service Focus By Paul Martin, CPCU SIX TIPS FOR CREATING A CUSTOMER SERVICE CULTURE Build a positive culture by paying attention to these common-sense practices Every organization has the The post

Posted: Jul 27, 2021

THE BAD HABIT: AVOIDING CONFLICT

Management by Coaching By Kimberly Paterson, CEC THE BAD HABIT: AVOIDING CONFLICT Overcoming the destructive behavior that can end a promising career It was 5:15 on Thursday evening. Josh was The post

Posted: Jul 27, 2021

ACCOUNTABILITY AND EMPOWERMENT … LESSONS LEARNED IN THE LAND OF OZ

Beyond Insurance By F. Scott Addis, CPCU, CRA, ACRA, ASA ACCOUNTABILITY AND EMPOWERMENT … LESSONS LEARNED IN THE LAND OF OZ Begin the process of reaping rewards by accepting responsibility The post

Posted: Jul 27, 2021

INSTAGRAM SUCCESS FACTORS

Tactical Tech By Chris Paradiso INSTAGRAM SUCCESS FACTORS There’s more to your agency having an impact than the number of likes a post receives Like many social platforms, Instagram—the photo The post

Posted: Jul 27, 2021

QUICK QUESTION, LONG ANSWER

Inside Matters By Mary M. Belka, CPCU, ARM, ARe, RPLU, CIC, CPIW QUICK QUESTION, LONG ANSWER It can be eye-opening to analyze factors that affect account manager productivity As agencies The post

Posted: Jul 27, 2021

NAIC WAS IN THE HOUSE

Public Policy Analysis & Opinion By Kevin P. Hennosy NAIC WAS IN THE HOUSE Regulators’ association offered little insight into congressional inquiry Housing policy is a high priority for the The post

Posted: Jul 27, 2021

ARE YOU FILLING YOUR GAPS?

Winning Strategies By Roger Sitkins ARE YOU FILLING YOUR GAPS? What to do if your business model won’t get you to your desired destination One of the stickiest concepts I’ve The post

Posted: Jul 27, 2021

BAD HAIR DAY

Bad hair day Pro’s Choice Beauty Care, Inc., purchased commercial general liability insurance from Great Northern Insurance Company. Nonparty Bumble and Bumble commenced an action against Pro’s Choice to recover The post

Posted: Jul 26, 2021

WALKIN’ BLUES

Walkin’ blues Stevie Howard, a pedestrian, was injured outside a T-Mobile/Metro PCS store property. In April 2018, Howard filed a complaint alleging several counts of negligence against T-Mobile USA d/b/a The post

Posted: Jul 26, 2021